Surf Side Coffee Reviews and Complaints

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Surf Side Coffee Reviews

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  • Dunkin Donuts/ Baskin Robin



    I was an employee at the Dunkin Donuts located on 51st Biscayne Blvd in Miami, Fl. As an employee the manager treated me horrible after I was notify that I had a death in my family. I explain to her two weeks in advance that I would need a couple of days off to make funeral arrangements, but instead on the week of the funeral she totally forgot about the days I ask off even with it being on the employee calendar. We'll after the situation my hours was cut dramatically it went so far that she even took me off of the schedule. After notifying her that I am going to someone in a higher... More...
    (Restaurants, Fast Food, Coffee)

Surf Side Coffee Reviews By Product


Surf Side Coffee Comments


hapalmer01 says: (2 years ago)
 0
I just had a bad experience at Dunkin' Donuts store number 350275. My husband and I went through the drive-through order number 964. When I opened my three English muffins I realize that they were not toasted and it clearly states on my receipt toasted with butter. I even paid extra for the butter. My husband and I decided to go ahead and eat them because we figured the store was busy and we did make a big deal about. After eating the top half of the English muffin we just couldn't stomach the other half so decided to turn around and go back into the store. When we arrived we explain the problem to the manager Shelby. However she was extremely rude and told us that there was nothing she could do for us since it had already eaten half and took a bite out of 2. My husband explain that the English muffins were not toasted as requested and we just couldn't eat them could we please have new ones. Again the manager was rude and said nothing could be done. My husband insisted that something must be done we didn't not get what we paid for. Shelby grabbed the bag and went to the kitchen. There was a line of people behind us and they all received their beverages and sandwiches and we were still waiting half an hour later Shelby came back and threw the bag on the counter. She did not offer an apology, say sorry for the inconvenience, not even a thank you for waiting please come again. We frequently come to this particular store and I guarantee after today's experience will not be going back there again. I don't think our request was unreasonable. Customer satisfaction should be a priority. A response would be greatly appreciated. Ann P.



hapalmer01 says: (2 years ago)
 0
I just had a bad experience at Dunkin' Donuts store number 350275. My husband and I went through the drive-through order number 964. When I opened my three English muffins I realize that they were not toasted and it clearly states on my receipt toasted with butter. I even paid extra for the butter. My husband and I decided to go ahead and eat them because we figured the store was busy and we did make a big deal about. After eating the top half of the English muffin we just couldn't stomach the other half so decided to turn around and go back into the store. When we arrived we explain the problem to the manager Shelby. However she was extremely rude and told us that there was nothing she could do for us since it had already eaten half and took a bite out of 2. My husband explain that the English muffins were not toasted as requested and we just couldn't eat them could we please have new ones. Again the manager was rude and said nothing could be done. My husband insisted that something must be done we didn't not get what we paid for. Shelby grabbed the bag and went to the kitchen. There was a line of people behind us and they all received their beverages and sandwiches and we were still waiting half an hour later Shelby came back and threw the bag on the counter. She did not offer an apology, say sorry for the inconvenience, not even a thank you for waiting please come again. We frequently come to this particular store and I guarantee after today's experience will not be going back there again. I don't think our request was unreasonable. Customer satisfaction should be a priority. A response would be greatly appreciated. Ann P.




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